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Terms & conditions

POSTAGE TERMS AND CONDITIONS

Postal Charges

 £ 3.50 Flat Rate U.K. Order

£ 5.99 Flat Rate EU Orders

£ 6.99 Flat Rate U.S.A and the rest of the world 

Parcels are dispatched as quickly as possible, usually within 24 hours.

Orders placed on a Friday will take a little longer as we would only be able to dispatch on the Monday

Returns

We offer a no quibble returns policy on all unused product for hygienic reasons. If you receive your order and are not entirely happy you may send it back for a full refund within 14 days, provided we receive it back in the same condition it was sent to you, unused and untested, however we cannot offer you a postage refund.

Under the terms of The Distance Selling Regulations 2001 you must return the item at your own expense. Please post by trackable means.  If the item returned is found to be faulty or damaged your postage cost will be refunded at our discretion. If you are not in the UK, a photo of the fault/damage may be considered sufficient at our discretion.

The colour of a product that you see on your screen depends entirely on the settings of your monitor and all browsers interpret colours differently. For these reasons shades shown on the internet are an indication. We would always advise anyone thinking of buying an unfamiliar product to try out a tester first if possible.

International delivery times are between 7 and 14 days. All products are sold on a Customs Duty unpaid basis, so please be aware that recipients outside the EU may have to pay import duty or other taxes.

 
Non Delivery

In the unlikely event that your order does not arrive, we will raise a claim with Royal Mail, we would need you to support this with evidence.

 We may only make a claim after 15 days have elapsed for U.K. orders and 25 days for International orders. We do insure our items so you will be compensated.